Terms of Service
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Please read this document carefully before you complete your order as you agree to the content of these terms and conditions by completing your order!
Impresum: data of the seller (company)
Name: IntegraBus Ltd.
Registered office: 3060 Pásztó, Fő út 145.
Postal address: 3060 Pásztó, Fő út 145.
Commercial register: Ballasagyarmat
Registration number: 12-09-008825
Tax number: 24875462-2-12
Representative: Szijj Attila
Phone number: +49 1522 307 2505
Name: UNAS Online Kft.
Registered office: 9400 Sopron, Kőszegi út 14.
Parties: seller and buyer together
Consumer: a natural person who is acting outside of his profession, self-employed activity or business
Consumer contract: A contract the subject of which is a consumer
Website: This website is used to conclude the contract
Contract: Purchase contract between seller and buyer via website and email
Means of communication between the absent: Means that, in the absence of the parties, can make a contractual declaration to conclude a contract. Such devices include in particular the addressee or non-addressed form, the standard letter, advertising in the press product with the order form, the catalog, the telephone, the fax and the Internet access device.
Distance Selling Contract: A consumer contract that is part of a distance selling agreement for the provision of a contractual product or service is closed without physical presence of the parties and only one means of communication is used for the conclusion of the contract
Product: All marketable movables that are offered for sale by the website and are subject to the agreement
Business: A person who is working, self-employed or in business
Buyer: A person who enters into a contract to submit a purchase offer through the website
Guarantee: For contracts between a consumer and a company (“consumer contract”) the provisions of the Civil Code apply,
1. a) a guarantee for the fulfilment of the contract, which the company voluntarily assumes in addition to or in the absence of its legal obligation to fulfil the contract, and
2. (b) legal guarantee
The contract is subject to the provisions of Hungarian law and in particular the following provisions:
CLV 1997. Consumer Protection Act
CVIII of 2001 Law on Certain Issues in Electronic Commerce and Information Society Services
Law V of 2013 on the Civil Code
151/2003. (IX.22.) Government regulation on the mandatory guarantee on consumer goods
45/2014. (II.26.) On the detailed contract rules between consumers and companies
19/2014. (IV.29.) NGM on the rules of procedure for warranties and warranty claims for consumer sales
LXXVI of 1999 copyright law
CXII of 2011 Law on the Right to Self-Determination and Freedom of Information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on measures against unjustified territorial restrictions on the content and other forms of discrimination in the internal market based on the nationality, place of residence or place of establishment of the buyer Amendment to the Regulations (EC) No. 2004/2004 and (EU) 2017/2394 as well as the directive 2009/22 / EG
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of data, and on the repeal of Regulation (EC) No. 95/46 data protection directive)
Effectiveness of the terms and conditions, confirmation
The content of the agreement between us – in addition to the provisions of the applicable binding legislation – is regulated by these general terms and conditions (the “Terms and Conditions”). Accordingly, these general terms and conditions contain your rights and obligations in relation to you and us, the contractual terms, the performance dates, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.
The technical information required for the use of the website, which is not included in these terms and conditions, is provided by other information available on the website.
You must familiarize yourself with the provisions of these terms and conditions before you complete your order. By purchasing through our web shop, you agree to the terms of these terms and conditions and are an integral part of the contract between you and the seller.
Complaint handling and reparation
Complaint management and enforcement The customer can submit consumer complaints about the product or seller activity using the following contact details:
Telephone: +36 1 700 4380
Web address: https://motochargebar.com
The consumer can verbally or in writing notify the trader of a complaint about the behavior, act or omission of the trader or a person acting in the interest or on behalf of the trader in connection with the sale or sale of the goods to consumers.
Verbal complaints must be examined by the company immediately and resolved if necessary. If the consumer does not agree to the processing of the complaint or if the complaint is not examined immediately, the company must immediately record the complaint and its position and, in the event of an oral complaint, personally provide the consumer with a copy of it. In the event of an oral complaint by phone or other electronic communication service, the consumer must be sent by the latest 30 days at the same time as the reply to the content in accordance with the rules for responding to a written complaint. Otherwise it must be on the written complaint will be responded to as follows. Unless otherwise stipulated in the directly applicable legal act of the European Union, the company must respond in writing and take measures to notify it in writing within 30 days of receipt of the written complaint. A shorter period can be set by law, and a longer period can be set by law. The company must justify that it rejects the complaint. A company must provide a unique identification number for verbal complaints about telephone or electronic communications services.
The log of the complaint must include:
1. name and address of the consumer,
2. place, time and means of filing the complaint,
3. a detailed description of the consumer complaint, a list of documents, documents and other evidence that the consumer has provided;
4. A statement by the company regarding its position on the consumer complaint, in which the complaint can be investigated immediately;
5. the signature of the person who records the report and, with the exception of oral communication by telephone or other electronic communication service, the consumer;
6. place and date of recording,
7. The unique identifier of the complaint in the event of an oral complaint by phone or other electronic communication service.
The company keeps a record of the complaint and a copy of the response for a period of five years and makes it available to the control authorities on request.
If a complaint is rejected, the company will inform the consumer in writing of the type of complaint that can be initiated by the authority or the arbitration board. The information also includes the location, the telephone and internet connection as well as the postal address of the competent authority or the switching center in which the consumer is domiciled or resident. The information should also include whether the company uses arbitration to settle a consumer dispute.
In the event that a consumer dispute between seller and consumer is not resolved in the course of the negotiations, the consumer has the following legal remedies:
Complaint to consumer protection authorities. If the consumer detects a violation of his consumer rights, he is entitled to complain to the consumer protection authority at his place of residence. After examining the complaint, the authority decides on the consumer protection procedure. The first level consumer protection duties are carried out by the district offices responsible for the place of residence of the consumer. You can find a list of them here: http://jarasinfo.gov.hu/
Legal proceedings. The customer is entitled to a legal action to enforce a consumer claim in a civil proceeding under Act V of 2013 on the Civil Code and CXXX of 2016 on the Code of Civil Procedure. Act.
Please note that you can submit a consumer complaint to us. If your consumer complaint is rejected, you also have the right to contact the arbitration board responsible for your place of residence. At the consumer’s request, the procedure will be replaced by the agency specified in the consumer’s application instead of the competent agency.
The company is obliged to cooperate in mediation proceedings.
This includes the obligation for companies to respond to the arbitration board’s invitation and the obligation to appear before the arbitration board (“Ensuring the presence of the person authorized to attend a hearing”).
If the company or the registered office of the company is not located in the district in which the agency that operates the territorial competent authority is located, the company’s obligation to cooperate includes offering the possibility of a written agreement according to the requirements of the consumer.
In the event of a violation of the above-mentioned obligation to cooperate, the consumer protection authority is authorized to impose compulsory fines in the event of unlawful behavior by companies due to a change in the law. In addition to the Consumer Protection Act, the relevant provision of the Small and Medium-Sized Enterprises Act has been amended to ensure that small and medium-sized enterprises do not avoid fines.
For small and medium-sized companies, the fine can range from HUF 15,000 to 500,000, while non-small and medium-sized companies with an annual turnover of more than HUF 100 million are subject to a 5% fine under the Accounting Act. up to $ 500. With the imposition of a mandatory fine, the legislator would like to emphasize the cooperation with the arbitration boards and ensure the active participation of companies in the arbitration process.
The arbitration board is responsible for the extrajudicial settlement of consumer disputes.
It is the task of the mediation body to try to reach a settlement between the parties for the purpose of settling consumer disputes. Otherwise, it will decide the matter to ensure that consumer rights are enforced easily, quickly, effectively, and cheaply. At the request of the consumer or the company, the agency advises on the rights and obligations of the consumer.
The arbitration board will act at the request of the consumer. The application must be sent in writing to the chairman of the mediation committee: the requirement in writing can be met by letter, telegram, telegraph or fax or in any other way that enables the recipient to keep the data addressed to him for a reasonable period of time to save. and displaying stored data in unchanged form and content.
The application must contain
a. Name, place of residence or place of residence of the consumer,
b. Name, registered office or place of business of the consumer involved in a consumer dispute,
c. if the consumer has the responsibility of the requested body instead of the responsible agency,
d. a brief description of the position of the consumer, the facts that support him and the evidence
e. a statement by the consumer that the consumer attempted to resolve the dispute with the company concerned directly
f. a statement by the consumer that no other arbitration body has taken any action, no mediation has been initiated, no claim has been made or no request for payment has been made;
G. Application for decision of the board,
H. the signature of the consumer.
The application must be accompanied by the document or a copy (extract) of the document, the content of which the consumer describes as evidence, in particular a written statement by the company rejecting the complaint or, if this is not the case, all other written evidence that are available to the consumer to try arbitration.
If the consumer is dealing with a representative, the application must be accompanied by the approval.
You can find more information about the exchanges at http://www.bekeltetes.hu
Further information on the regional arbitration boards can be found here:
Contact details for each of the territorial arbitration boards:
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone number: 06-1-488-2131
Online platform for driver settlement
The European Commission has launched a website where consumers can register to settle their online shopping disputes by completing an application and to avoid legal action. In this way, consumers can enforce their rights without being prevented by distance, for example.
If you want to complain about a product or service purchased online and don’t necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the dealer against whom you have complained can jointly select the dispute settlement body that you would like to commission to process your complaint.
The online platform for dispute resolution can be found here:. https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyright law LXXVI of 1999 According to Article 1 paragraph 1 of the 1994 Law on the Protection of Legal Entities (hereinafter: Law), the website is considered a copyrighted work, which is why all parts of it are protected by copyright. The cell. Article 16 paragraph 1 prohibits the unauthorized use of graphics and software solutions, computer programs or applications that change the website or parts thereof. You can also access any material from the website and its database with the written permission of the rights holder, with reference to the website and the source.
Owner: Integra Bus Kft.
Partial validity, code of conduct
If a clause of the general terms and conditions is legally incomplete or invalid, the remaining clauses of the contract remain in force and the provisions of the relevant legal provisions apply instead of the invalid or incorrect part.
The seller does not have a code of conduct under the law prohibiting unlawful business practices against consumers.
Operation of digital data content, technical protective measures
The availability of servers that provide data on the website is over 99.9% per year. All data is backed up regularly so that the original data can be restored in the event of a problem. The data displayed on the website is stored in MSSQL and MySQL databases. Confidential data is encrypted with the appropriate encryption and encryption level using the hardware support integrated in the processor.
Information on the essential characteristics of products
This website provides information on the essential characteristics of the products you buy for each product.
Correcting data entry errors – responsibility for the correctness of the entered data
During the ordering process, you have the option to change the information you have entered before the order is completed (clicking on the “Back” button in the browser opens the previous page so that you can correct the entered data if you are already on the next page). Please note that it is your responsibility to ensure that the information you provide is entered correctly as the information you provide will be billed or sent. With your order, you acknowledge that the seller is entitled to compensate you for losses or costs that result from your incorrect data entry or incorrect information. The seller declines all responsibility for the performance based on inaccurate data entry. Please note that an incorrect email address or an incorrect storage space in your mailbox can lead to a lack of confirmation delivery and can prevent the conclusion of the contract.
Procedure in the case of an ethereal quotation
An obviously wrongly priced general rule of the price is:
• 0 EUR price,
• Reduced price, but incorrect representation of the discount (eg for a product with a value of EUR 1,000 that offers a product with a value of EUR 500 with a 20% discount).
In the event of an incorrect price, the seller offers the opportunity to buy the product at a fair price, which allows the buyer to decide whether to order the product at a fair price or to cancel the order without adverse legal consequences.
Use of the website
By clicking on the product categories on the website you can select the desired product line including the individual products. By clicking on each product you will find the product photo, article number, description and price. You must pay the price shown on the website when making a purchase.
After you have selected the product, you can click the “Add to Cart” button to add any number of items to the shopping cart without a purchase or payment obligation, since inserting it into the shopping cart is not an offer.
We recommend that you add the product to your shopping cart, even if you are not sure what you want to buy, because with one click you can see which products you have just selected and display them on a screen you can view and compare. The content of the shopping cart can be changed freely until the order is completed.
By clicking the “Confirm order” button, all products can be removed from the shopping cart, new items can be added to the shopping cart or the desired product number can be changed.
When you add the selected product to the shopping cart, a separate window is displayed with the text “Product has been added to the shopping cart”. If you do not want to select more than one item, click the “Continue to shopping cart” button! If you want to display the selected product again or add another product to the shopping cart, click on the “Back to product” button!
View shopping cart
If you use this website, you can check the contents of the shopping cart at any time by clicking on the “Show shopping cart” icon at the top of the website. Here you can remove the selected products from the shopping cart or change the quantity of the product. After you click the “Refresh Cart” button, the system will display the information that corresponds to the data you have changed, including the price of the items that have been added to the cart.
If you do not want to select any other products and want to add them to your shopping cart, you can continue shopping by clicking on the “Order” button.
Providing your personal details for the purchase
After clicking the “Order” button, you will see the contents of the shopping cart and the total purchase price you pay when you purchase the products you have selected. In the “Delivery service” field, you must indicate whether you would like to receive the ordered product personally (personal collection) or request delivery. In the case of a delivery, the system displays the delivery fee that you have to pay for the order.
You can enter your e-mail address in the “User data” text box, and your full name, address and telephone number in the “Billing information” text box. In the “Shipping information” text box, the system automatically saves the data that you entered in the “Billing information” field. If you request delivery to another address, please deactivate the check box. You can enter additional information in the “Comment” text box.
After you have filled in the text fields above, you can continue with the order process by clicking on the “Continue to the next step” button or clicking on “Cancel” to delete / correct all data entered so far and return to the shopping cart contents. Clicking the “Go to next step” button takes you to the “Order overview” page. Here is a summary of the information you previously provided, such as: For example, the content of the shopping cart, user, billing and shipping information and the amount you paid (you can only change this information here by clicking “Back”).
Order confirmation (offer)
If you are convinced that the content of the shopping cart corresponds to the products you have ordered and that your details are correct, you can close your order by clicking the “ORDER” button. The information provided on this website does not constitute an offer to sell by the seller. You are considered the bidder for orders that fall under these terms and conditions.
By clicking the “ORDER” button, you expressly confirm that your offer is deemed to have been submitted and that your declaration, if confirmed by the seller in accordance with these general terms and conditions, will result in payment. You are bound to your offer within 48 hours. If your offer is not confirmed by the seller within 48 hours of these general terms and conditions, you will be released from your offer.
Processing the order, binding the contract
Orders are processed in two steps. You can place an order at any time. You will initially receive an automatic response to your order, which only records the fact that your order was received via the website. However, this confirmation does not constitute acceptance of your offer. If you find that your confirmation email contains incorrect information (e.g. name, delivery address, telephone number, etc.), you must immediately send us an email with the correct information. Send mail with your details. communicated. If you do not receive the automatic confirmation email within 24 hours of placing your order, please contact us as your order may not have been received for technical reasons.
After submitting your offer, the seller confirms your offer in a second email. The contract is concluded when the confirmation email sent by the seller is available in your email system (second confirmation).
You can also pay for the products by bank transfer.
Paypal is a good method on the Internet to make a payment transaction in such a way that customers are given a high level of security when paying in advance. In case of doubt, the customer can open a dispute and thus revoke the payment up to 15 days after the conclusion of the contract
The product will be delivered by a professional parcel service, tracking information will be provided to customers after shipping
The general deadline for ordering is 8 days from the order confirmation. This delivery date is for informational purposes only and each departure will be notified by email.
Legal reservation, property clause
If you previously ordered a product without having received it at the time of delivery (without your right of withdrawal) or the product was not returned to the seller with a message, the seller will complete the order at the purchase price and for transport costs in advance.
The seller may withhold delivery of the product until he is satisfied that the price of the product has been successfully paid with the electronic payment solution (including cases where the buyer paid the purchase price and the conversion in the currency of his Member State). Due to bank charges and costs, the seller does not receive the full amount of the purchase price and shipping costs. If the price of the product has not been paid in full, the seller can call the buyer to add to the purchase price.
Sales in the European foreign country
The seller makes no distinction between buyers inside and outside the European Union who use the website. Unless otherwise specified in these terms and conditions, the seller ensures the delivery / receipt of the ordered products in Hungary.
For purchases outside of Hungary, the provisions of these terms and conditions also apply to consumers who are nationals of a company based in a Member State or a company based in a Member State within the meaning of this Regulation. and purchases or uses goods or services within the European Union solely for the purpose of end use. A consumer is a natural person who acts for purposes outside his trade, business, craft or profession.
The language of communication and purchase is primarily Hungarian. The seller is not obliged to communicate with the buyer in the language of the buyer’s Member State.
The seller is not obliged to comply with, or to inform the buyer of, non-contractual requirements such as labeling or industry-specific requirements that apply to the product in question under the national law of the buyer’s Member State.
The seller may withhold delivery of the product until he is satisfied that the price of the product and the delivery fee have been successfully and fully paid through the electronic payment solution (even if a paid-in product has been paid for by the buyer in its local currency). The seller does not receive the full purchase price (shipping costs) and exchange, as well as bank commissions and costs. If the price of the product has not been paid in full, the seller can call the buyer to add to the purchase price.
The seller also offers non-Hungarian customers the opportunity to transfer the product to Hungarian customers.
If the buyer can request delivery of the product to the territory of Hungary or to another member state of the European Union in accordance with the terms and conditions, the non-Hungarian customer can also request this using a means of transport specified in the terms and conditions.
If the buyer has the right to receive the product personally from the seller in accordance with the terms and conditions, the non-Hungarian buyer can use it.
Otherwise, the buyer can request that the product be shipped abroad at his own expense. Hungarian customers are not entitled to this right.
The seller will execute the order after payment of the delivery fee. If the buyer does not pay the delivery fee to the seller or does not process his own delivery by the agreed date, the seller terminates the contract and reimburses the paid purchase price to the buyer.
Consumer information on 45/2014. (II. 26.) Government Decree
Table of Contents
Right of withdrawal
The Ptk. 8: 1. According to § 1 paragraph 3, only natural persons who are active outside of their profession, their independent activity or their business are entitled, so that legal persons may not exercise their right of withdrawal without reason!
The consumer has (II. 26.) The government has the right to withdraw without reason. The consumer has the right of withdrawal
(a) in the case of a contract for the sale of a product
(aa) the product,
(ab) in the case of the sale of more than one product, with each product being delivered at a different time, up to the last product delivered, within a period of 14 days from the date of receipt by the consumer or by a third party other than the carrier, as specified by the carrier.
This paragraph does not affect the right of the consumer to exercise the right of withdrawal mentioned in this paragraph between the date of conclusion of the contract and the date of receipt of the product.
If the consumer has made an offer to conclude the contract, the consumer is entitled to withdraw the offer before the contract is concluded, thereby ending the binding obligation to conclude the contract.
Cancellation instructions, exercise of the consumer’s right of withdrawal or withdrawal
The consumer has (II.26) the Government of the Republic of Hungary by exercising their right through a clear statement in this regard or by using a template of the declaration which can be downloaded from the website.
Validity of the declaration of withdrawal by the consumer
The right of withdrawal is deemed to have been exercised on time if the consumer submits the declaration on time. The deadline is 14 days.
The consumer must demonstrate that he has exercised his right of withdrawal in accordance with this provision.
The seller is obliged to confirm the consumer’s cancellation notice immediately upon receipt if he also grants the consumer the right of cancellation on his website.
Obligations of the seller in the event of the consumer withdrawing
Seller’s obligation to refund
If the consumer has (II.26), the seller must reimburse the total amount invoiced by the consumer, including any costs incurred in connection with the service, including shipping costs, within fourteen days of becoming aware of the cancellation. also. Please note that this provision does not apply to additional costs that arise from choosing a means of transport other than the cheapest.
Seller’s reimbursement obligation method
No. 45/2014. (II.26) the seller reimburses the amount owed to the consumer in the same way as the payment method used by the consumer. Subject to the express consent of the consumer, the seller may use a different payment method for the refund, but the consumer will not be charged an additional fee. The seller is not liable for delays due to an error and / or inaccuracy in the customer’s bank account number or postal address.
If the consumer expressly opts for a means of transport other than the cheapest, the seller is not obliged to reimburse the resulting additional costs. In this case we are responsible for the reimbursement up to the stated general shipping costs.
Right of retention
The seller may withhold the amount owed to the consumer until the consumer has returned the product or has clearly confirmed that it has been returned. the earlier of the two is to be considered. We cannot accept mail delivery or mail delivery.
In the event of termination or cancellation of the consumer’s obligations
Return of the product
If the consumer has (II.26) Korm. If the contract is withdrawn in accordance with § 22, the product must be returned immediately or at the latest fourteen days after the declaration of revocation or returned to the seller or a person authorized by the seller to take over the product. Returns are considered to have been completed on time if the consumer shipped the product before the deadline.
The cost of returning the product
The consumer bears the cost of returning the product. The product must be returned to the seller’s address. If the consumer cancels the off-premises or off-premises contract for the provision of a service after the start of the service, he is obliged to pay the company a fee that corresponds to the service provided up to the time of the notice of termination. The amount payable by the consumer is determined based on the total amount of the consideration for the contract plus tax. If the consumer proves that the total amount so determined is too high, the pro rata amount will be calculated on the basis of the market value of the services provided until the contract was terminated. Please note that we cannot pick up products that have been returned by cash on delivery or by post.
Consumer responsibility for possible loss of value
The consumer is liable for any loss of value resulting from the use that would have been made to determine the type, characteristics and functioning of the product.
The right of withdrawal does not exist in the following cases
The seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in accordance with Article 29 of Government Decree 45/2014 (II.26.). In the cases mentioned in paragraph 1:
(a) in the case of a contract for the provision of a service after the provision of the entire service, if the company has started the provision with the express prior consent of the consumer and the consumer acknowledges that he loses his right of withdrawal;
(b) for a product or service, the price or fee of which is outside the control of the financial market entity, there is a possibility that the exercise of the right of withdrawal will fluctuate within a certain period of time;
(c) in the case of a non-prefabricated product that has been manufactured on the instructions of the consumer or at the express request of the consumer or that is clearly tailored to the consumer;
(d) perishable or of short-lived quality;
(e) in sealed products that cannot be returned after opening for health or hygiene reasons after opening;
(f) in the case of a product which by its nature is inseparably linked to another product after it has been transferred;
g) alcoholic beverages, the actual value of which depends on market fluctuations that are beyond the control of the company and the price of which was agreed by the parties at the time of the conclusion of the purchase contract, but which are only carried out thirty days after the date of the conclusion;
(h) in the case of a business contract in which the company, at the express request of the consumer, requests the consumer to carry out urgent repair or maintenance work;
(i) for the sale or sale of sealed audio or video recordings and computer software if the consumer has opened the packaging after delivery;
(j) for newspapers, magazines and other magazines as subscriptions;
(k) for contracts at public auctions;
(l) for contracts for the provision of accommodation, transport, rental car, catering or leisure services, with the exception of residential services
to whom the performance date or the deadline specified in the contract is set;
(m) in the case of digital content that is made available on a material medium, if the company has started the service with the express prior consent of the consumer and at the same time has given the consumer a declaration that he will lose his right of withdrawal.
Guarantee, product guarantee, guarantee
This section of the Consumer Information Act has been prepared in accordance with the approval of Section 9 (3) of Government Decree 45/2014 (II.26.) By applying Appendix 3 of Government Decree 45/2014 (II.26.).
When can you exercise your warranty claim?
You can assert a warranty claim against the seller if the seller’s performance is defective in accordance with the provisions of the Civil Code.
What rights do you have under your warranty claim?
You have the following warranty claims of your choice:
You can request a repair or replacement unless it is impossible to meet the claim you have selected or would cause the seller disproportionate additional costs to meet your other claim. If you have not requested or requested a repair or replacement, you can request a proportional reduction of the consideration or repair the defect at the expense of the seller or, in the latter case, withdraw from the contract. You can switch from one of your selected supplies to another, but you will be charged for the upgrade unless the seller guarantees or provides it.
What is the deadline for enforcing your warranty claim?
You must report the error immediately, but no later than two months after discovery of the error. Please note, however, that you can no longer enforce your guarantee coverage beyond the two-year limitation period for this contract.
If the subject of the contract between the consumer and the company is second-hand, the parties can agree on a shorter limitation period; In this case, a limitation period of less than one year cannot be effectively imposed.
Who can your warranty claim be made against?
You can assert your warranty claim against the seller.
What are the other conditions to enforce your warranty claims?
Within six months of the date of delivery, there is no obligation other than to report your defective warranty claim if you confirm that the product or service was provided by the seller. However, after six months from the date of the service, it is your responsibility to prove that the error you discovered was present at the time of the service.
By default, warranty and warranty rights differ from the general rules for used products. Performance defects may occur with used products, but under the circumstances in which the customer expected certain defects to be taken into account. As a result of obsolescence, certain defects appear more frequently, which means that a used product can be of the same quality as a newly purchased product. On this basis, the buyer is entitled to assert his warranty rights only for defects that go beyond the scope of the defects in use. If the used product is defective and the consumer who is a consumer was informed about it at the time of purchase, the service provider is not liable for the known defect.
When can you exercise your product warranty right?
In the event of a defect in a transferable product, you can assert a warranty or a claim under your choice.
What are your rights under your product warranty claim?
As a product warranty claim, you can only request the repair or replacement of the defective product.
When is a product defective?
A product is faulty if it does not meet the quality requirements applicable at the time it was placed on the market or if it does not have the properties specified by the manufacturer.
What is the deadline for enforcing your product warranty claim?
You can claim your product warranty within two years of the manufacturer marketing the product. After this period, he loses his entitlement.
Who and under what other conditions can you make your product warranty claim?
You can only claim your product warranty against the manufacturer or distributor of the handset. You must prove the defect of the product if you claim a product warranty.
In which cases is the manufacturer (distributor) exempt from product liability?
The manufacturer (distributor) is only exempt from product liability if he can prove that:
• the product has not been manufactured or marketed in the course of its business or
• The deficiency was not discernible at the time of placing it on the market according to the state of the art in science and technology
• The defect in the product results from the application of a legal or official requirement.
The manufacturer (distributor) must provide a reason for the exemption.
Please note that due to the same defect, you cannot make a warranty and a product warranty claim at the same time. However, if your product warranty claim is enforced effectively, you can enforce your product warranty for the replaced product or part against the manufacturer.
When can you claim your guarantee?
Government decree 151/2003 for performance deficiencies. (IX.22) Corm.
The law requires a guarantee for durable consumer goods (such as technical objects, tools, machines) and their parts with a purchase value of more than 30 EUR.
What rights do you have and within what guarantee period?
151/2003 on the warranty obligation for certain consumer goods (IX.22nd) Government Defines the cases of the warranty obligation. The seller does not guarantee products that do not fall within this scope. The warranty claim applies during the warranty period. If the guarantor does not meet his obligation to call the rights holder within a reasonable period of time, the claim can be asserted in court within three months of the expiry of the period specified in the notification, even if the warranty period has expired. If you don’t, it will expire. Otherwise, the rules for exercising warranty claims should apply properly to the warranty claim. The guarantee period is one year. If you don’t, it will expire. The warranty period begins on the day the consumables are put into service to the consumer or if this has been ordered by the company or its representative. For warranty claims beyond one year, please contact the manufacturer.
What is the relationship between the guarantee and other forms of guarantee?
The guarantee applies in addition to the warranty (product and function). A fundamental difference between the general guarantee and the guarantee is that the burden of proof for the consumer under the guarantee is more favorable.
Consumables with a fixed wiring obligation in accordance with government regulation 151/2003 or a weight of more than 10 kg or which are not transported by hand in a public transport, with the exception of vehicles, must be repaired on site. If the repair cannot be carried out on site, dismantling and assembly as well as dispatch and return are provided by the company or, if a repair request is made directly by the repair service, by the repair service.
The seller’s obligation for the duration of the mandatory warranty does not contain conditions that are less favorable to the consumer than the rights guaranteed by the mandatory guarantee rules. After that (after 1 year) the conditions of the voluntary guarantee can be freely determined. In this case, however, the guarantee does not affect the legal rights of the consumer, including any warranty claims.