Frequently Asked Questions
What is wireless charging?
It feels like magic. Just place your phone on the charger, and it starts charging instantly.
Which phones support wireless charging?
Most modern smartphones do. Check the next question for more details.
How can I use it if my phone doesn’t support Qi charging?
You can use an additional charging adapter. A thin receiver pad is placed between your phone and its case.
How do I install it?
We offer a wide range of adapters. If you can’t find what you need on our website, don’t worry—just contact us. There may already be a solution available.
How do I connect the device to power?
You can connect it via a fixed cable, a traditional socket, or a mini cigarette lighter adapter.
Do I need an additional fuse?
No, the cable includes built-in protection electronics. However, adding an extra fuse before the protection unit is perfectly fine for additional safety.
What voltage does it support?
It operates between 9–48V. On most motorcycles, this typically means around 12V.
Do I need any additional accessories or drivers?
No, we provide everything you need for installation.
What does the E-mark certification mean?
The E-mark is a mandatory certification in the automotive industry within the European Union. It ensures that components meet strict electrical, mechanical, and chemical safety standards.
In this case, it guarantees that the device will not interfere with your motorcycle’s or phone’s electronic systems and can be safely connected. This is especially important for modern motorcycles with advanced electronic systems.
What warranty comes with the product?
The product includes a 30-day money-back guarantee and a 24-month warranty.
What charging performance can I expect?
Charging performance depends on several factors, such as coil quality, distance, phone case material, and temperature.
The charger delivers 7–10W under ideal conditions. Even in demanding scenarios like navigation and high brightness, it typically maintains or increases battery level.
Can my phone overheat?
All chargers generate some heat, but thanks to airflow and material design, more heat is dissipated than generated. The system actively cools itself.
I’m concerned that wireless charging won’t provide enough power.
In real-world use, it delivers sufficient power. Even during continuous navigation, the battery level usually increases—just not extremely fast.
What are the main differences compared to SP or Quadlock wireless chargers?
The charging module works similarly, but with key advantages:
- Minimal distance between the phone and charging coil
- No need for a dedicated case
- Lower overall cost
- Greater flexibility for different phone sizes
Will my phone overheat in summer or direct sunlight?
The aluminum and steel construction helps dissipate heat efficiently, while open surfaces allow for strong airflow and cooling.
How quickly can I mount and secure my phone?
With minimal practice, you can attach or remove your phone in under a second—even with gloves on.
Is the USB port waterproof?
Yes. The USB-C connector is fully sealed, preventing moisture from entering, and its contacts are corrosion-resistant.
Can I connect the USB directly to my motorcycle’s electrical system?
No. USB-C connections involve complex communication protocols and are not just simple power connections.
Why is this better than a USB charger in a cigarette lighter socket?
- It doesn’t wobble, preventing charging interruptions.
- It’s fully waterproof and doesn’t require additional accessories.
- If your phone supports fast charging, it can deliver up to 18W.
- It’s also E-certified.
Can it be mounted on the handlebar?
Yes. A cable tie is included, and the base can be rotated and mounted almost anywhere—simple, flexible, and cost-effective.
How does it handle rain, heat, and extreme use?
It’s built for it. The device even withstands high-pressure cleaning, and high temperatures do not affect its performance.
Can I use multiple mounts on different motorcycles?
Yes. Install mounts on each bike, and you can easily transfer the unit between them.
My phone shuts down in sunlight—what can I do?
Heat buildup is common in enclosed spaces. Our design uses airflow for continuous cooling, helping prevent overheating during normal riding conditions.
Will vibrations damage my phone’s camera?
No. The system includes a dual vibration-damping mechanism that absorbs high-energy vibrations and protects your device.
Can it handle high speeds?
Tested up to around 220 km/h without issues.
Will it block my phone’s buttons?
No. The phone is secured on its shorter edges, leaving all buttons and controls accessible.
Does it work with Huawei or Caterpillar phones?
Yes. However, many Huawei models require an external charging receiver. Caterpillar phones may be too thick for wireless charging in some cases.
Do I need a switch to prevent overheating?
No. Airflow during riding provides sufficient cooling.
Is it dangerous in case of an accident?
Like any mounted accessory, it must be properly secured. When installed correctly, the phone remains firmly in place—even during strong acceleration or braking.
Can the phone fall out while riding?
No. The spring mechanism holds it securely. It would only release under extreme forces (15–20G), which do not occur under normal riding conditions.
Can I charge my phone with a cable as well?
Yes. You can attach a USB-C charger module and use a short cable for wired charging.
What are the benefits of wireless charging?
- No cables required
- Less wear on charging ports
- Improved resistance to dust and moisture
- Simple, intuitive use
- Clean, modern design
Will the mount scratch my phone?
No. Contact points are rubberized, and we recommend using a silicone case for added protection and easier handling.